🔄 Return & Refund Policy

Thank you for shopping with Ashly. We want you to be completely satisfied with your purchase. If for any reason you are not, this Return & Refund Policy explains how you can request a return, exchange, or refund.

📝 1. Eligibility for Returns

  • ✔️ Returns are accepted within 14–30 days of receiving your order (depending on your region).
  • ✔️ Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
  • ❌ Customized, personalized, or final sale items are non-returnable.

📦 2. Return Process

  • ✉️ Contact us at support@ashly.com with your order number and reason for return.
  • 📮 Once approved, we will provide you with return instructions and the return shipping address.
  • 🚚 Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

💰 3. Refunds

  • 💳 Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.
  • ⏳ Approved refunds will be issued to your original payment method within 5–10 business days.
  • ⚠️ Shipping fees, customs duties, and handling charges are non-refundable.

🔄 4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to availability. If the requested item is unavailable, a refund will be issued instead.

❌ 5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@ashly.com with photos of the product. We will arrange a replacement or a full refund at no extra cost.

📬 6. Contact Us

For any questions about our Return & Refund Policy, please reach out to us at:
✉️ Email: support@ashly.com
🌍 Website: https://www.ashly.com